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Agent dialer
A modern, branded agent screen with lead card, scripts, dispositions, callbacks and a built-in web phone. Auto-connects to the call, no "only person in the conference" message.
Reset Hub · for VICIdial call centers
Your VICIdial, rebuilt into a modern call center platform.
We install a complete agent, manager and staff system on the server you already own, in your brand. Your agents get a dialer they actually like. You get the floor, payroll and hiring in one place. No per-seat fees, ever.
- 7 daysfrom kickoff to live
- $0per seat, per month
- 100%your server, your brand
Built for
InsuranceFinal expenseMedicareSolarDebt reliefHome servicesBPOs
The problem
VICIdial is the best engine in the business. The screen on top of it is from 2008.
Agents get lost, new hires take weeks to ramp, and managers live in a dozen admin tabs. Reset Hub keeps the engine you trust and replaces everything people actually touch.
Stock VICIdial
- Dense grey screens, links everywhere
- Agents hear "you are the only person in this conference"
- Payroll, hiring and chat live in other tools
- Looks like every other VICIdial floor
→
With Reset Hub
- Clean, branded agent screen that rings straight in
- Live floor view for managers, one click to listen or barge
- Staff hub, payroll, hiring and chat built in
- Your logo, your colours, your domain
What you get
One platform for the whole sales floor.
Everything installs together on your server and shares one login. Already running on live sales floors every day.
Live floor
See every agent, every call, right now.
One screen for your whole floor: who's on a call, who's paused and for how long, and how every person is tracking against target. Click anyone to open their full dashboard.
- Status colours your team leads read at a glance
- Today's calls, talk time and sales per agent
- Month-over-month sales trend and approvals waiting for you
Payroll
Payroll that runs itself.
Base pay, commissions, bonuses and deductions are calculated from approved sales and logged days. Review the flagged rows, lock the month, and every agent gets their payslip.
- Commission rules per product, set once
- Every edit needs a reason and goes in the audit log
- Export the payment file and mark salaries paid
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Power dialing
Runs on VICIdial's proven predictive and ratio dialing, with lead lists, DNC lists and campaigns you already know how to manage.
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Staff Hub
Attendance, schedules, breaks, performance and sales approvals for every agent. Managers, team leads and HR each get the view they need.
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Payroll & commissions
Base pay plus per-sale bonuses calculated from real logged hours and approved sales. Export-ready, no more spreadsheet nights.
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Hiring & Careers
A careers page with a built-in sales test, an applicant pipeline for recruiters, and employment contract templates ready to send.
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Team chat & huddles
Private chat for your floor: channels, direct messages and announcements, so your team never needs WhatsApp groups for work again.
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Phone app
Install your platform on any phone as an app with your icon. Agents and managers check stats, chat and schedules on the go.
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Security built in
HTTPS, firewall watchdog, a branded restricted page for unknown visitors, and a full backup before anything is changed.
The maths
Stop renting your dialer by the seat.
Cloud dialers charge every month for every agent, forever. Reset Hub is a one-time install on infrastructure you already pay for.
| Per-seat cloud dialers | Freelance VICIdial skin | Reset Hub | |
|---|---|---|---|
| Pricing | About $90–$160 per agent, every month | One-off, agent screen only | One-time $2,500–$3,000 |
| 20 agents, first year | Roughly $21,600–$38,400 | Varies | $3,000 + optional care plan |
| Who owns the server & data | The vendor | You | You |
| Your brand & domain | Limited | Usually logo only | Full rebrand |
| Live floor view | ✓ | ✗ | ✓ |
| Staff hub & payroll | ✗ Extra tool | ✗ | ✓ |
| Hiring, careers & contracts | ✗ | ✗ | ✓ |
| Team chat & phone app | Sometimes | ✗ | ✓ |
| Time to go live | Weeks of migration | Varies | 7 days |
Cloud dialer figures are typical published per-seat list prices and vary by vendor and plan. Server, carrier and minutes are paid separately in every option.
How it works
Live in 7 days. Your floor never stops.
- Day 1
Compatibility check
We review your VICIdial version, server and campaigns, and take a full backup before touching anything.
- Day 2
Your brand
Send your logo and colours. We prepare your agent screen, hub, app icon and login pages.
- Days 3–4
Install
We install on your server after hours, connect your domain with HTTPS and test every module.
- Days 5–6
Train
Live walkthroughs for managers and agents, plus short guides your team can keep.
- Day 7
Go live
Your floor dials on the new platform. We stay on hand for the first full week of support.
Pricing
One price. No seats. No surprises.
Pay half to start and half when you go live.
Upgrade
For call centers already running VICIdial.
$2,500one-time
- Branded agent dialer & web phone
- Live floor view
- Staff Hub, payroll & commissions
- Team chat & phone app
- Install, HTTPS & security setup
- Manager & agent training
- 30 days of support
Most popular
Launch
For new floors or a fresh VICIdial server.
$3,000one-time
- Everything in Upgrade
- Fresh VICIdial server setup
- Campaigns, lists & DNC configured
- Careers page, sales test & recruiter pipeline
- Employment contract templates
- 60 days of support
Care plan
Optional, after your included support ends.
$199per month, from
- Updates & new features
- Monitoring & security patches
- Priority support
- Small changes each month
- Cancel anytime
Do I keep VICIdial?
Yes. Reset Hub runs on top of your existing VICIdial. Your campaigns, lists, users, recordings and reports stay exactly where they are.
What else will I pay for?
Only what you already pay: your server, your phone carrier and minutes. There are no per-seat or per-agent fees from us.
Will my floor go down during the install?
No. We take a full backup first and install after hours. Agents log in the next morning to the new screen.
Can I switch back?
Yes. Every change is backed up, and we can restore the stock VICIdial screens if you ever want to.
Does it work with my VICIdial version?
It's built and tested on current ViciBox releases. Our day-1 check confirms your version before you pay the second half.
Who owns the system?
You do. It's installed on your server under your brand and your domain.
Book a demo
See it running on a live floor in 20 minutes.
We'll show you the agent screen, live floor and staff hub, then check if your server is ready. No slides, no pressure.